At cbtforce.com, we prioritise product safety, hygiene, and customer satisfaction. As we deal with medicinal products, strict health regulations apply.
1. Order Cancellation
Orders cannot be cancelled once they have been processed or dispatched.
If you wish to cancel an order, please contact us within 1 hour of placing the order. If the order has not been packed or shipped, we will try our best to accommodate your request.
2. No Return or Refund Policy
Due to the sensitive nature of medicinal products, we do not accept returns or offer refunds under any circumstances, except as mentioned in the exchange policy below. This ensures product integrity, safety, and compliance with applicable health regulations.
3. Exchange Policy (Damaged or Wrong Product Only)
We offer an exchange only in the following cases:
The product is damaged during transit
You received the wrong item
To request an exchange:
Notify us within 24 hours of delivery
Share unboxing photos/videos clearly showing the issue
Ensure the product is unused and sealed in its original packaging
Upon verification, we will send a replacement at no extra cost.
4. How to Contact Us
For exchange requests or any support, contact:
📧 Email: support@cbtforce.com
📞 Phone/WhatsApp (if applicable): 078694 57694
🌐 Website: www.cbtforce.com